order placement 

Orders must be placed using a formal purchase order. A minimum deposit of fifty percent (50%) of the purchase price is required to initiate order fulfillment. MC will confirm all orders before production. Approximate completion and ship dates will be determined upon receipt of a deposit, as well as any pending finish specifications and drawing approvals. Balance payment is due in full before shipment, including packaging fees, freight, and storage fees, if applicable. 

 

For purchasing outside of the United States, wire transfer information is available upon request.

 

custom orders 

Custom construction and sizes are available by request but are subject to acceptance by MC. Custom quotations and lead times are available through your showroom or representative for pieces outside of our standard catalog. Quoted prices are valid for 30 days unless otherwise negotiated when the pricing is given. No cancellations are allowed on custom orders.

 

delivery & lead time 

Production and lead time will begin upon receipt of a purchase order, but not without the accompanying deposit, size and finish specifications, and materials where applicable. Additional delays due to revisions, drawing approvals, or other necessary information can also occur when ordering custom products, so please submit a completed purchase order with as much confirmed information as possible. Lead times will vary by product ordered and can range from 1-2 weeks depending on availability of materials, current production scheduling, and the custom nature of an order. Quoted delivery dates are approximate, and MANNEQUIN CONCEPTS shall not be responsible for any delay or failure in performance for any course beyond our control (including, but not limited to failure or delay of sources to supply, acts of God, or any event which interferes with MANNEQUIN CONCEPTS’ normal business and manufacturing operations.)

 

cancellation policy 

All goods are made to order per client specifications. Orders cannot be canceled after ten (10) business days from the date of deposit, otherwise, they will result in a forfeiture of the deposit. Changes to orders returns, or cancellations are required in writing for approval from mannequin CONCEPTS. Such orders may also be subject to a price change or re-stocking fees of 25% – 50% of the net sales price.

 

storage policy 

All orders must be shipped within thirty (30) days of completion to avoid storage fees. A storage fee of $300 per month will be added to the final invoice if the merchandise is not picked up before the thirty (30) day deadline expires.

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